Returns and Refund Policy
Return & Refund Policy
Thank you for shopping with Sarah Blundell Jewellery. We take great care in creating and packaging each handmade silver jewellery piece. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
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Be unused and in its original condition
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Be returned in the original packaging
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Include proof of purchase or order confirmation
Non-Returnable Items
Due to the handmade and personalized nature of our jewellery, the following items cannot be returned or refunded:
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Custom or personalized pieces
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Made-to-order items
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping costs are non-refundable unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
We will work with you to resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Sarah Blundell Jewellery